System Engineer, Customer Services

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Level 1, 2 & 3 Support - you respond to inquiries via phone, remote access, or ticketing systems, providing quick and sustainable solutions.

• Troubleshooting – whether it’s hardware, software, networks, or printers, you identify issues and restore the system’s functionality.

• Monitoring & Performance – you proactively detect disruptions and keep our customer environments operational before issues escalate.

• Customer Interaction – your solo: clear, friendly communication directly with our customers and users.

• Service Quality & SLAs – your rhythm is reliability: you deliver on your promises and provide top-quality service.

• Documentation & Knowledge Transfer – what you play remains in the songbook: for the team, customers, and sustainable solutions.

• Team Spirit – collaboration, open communication, and mutual appreciation are our backstage pass.

⛳️ Requirements

• Completed vocational training in IT.

• Mandatory several years of experience in the IT service environment (system house, service provider).

• Very good knowledge of Microsoft server/client applications and operating systems such as Windows, macOS, or Linux.

• Experience with networks, hardware, and common applications.

• Enjoy direct customer contact and the ability to explain complex IT concepts clearly.

• Language skills: fluent in German and English, French as a bonus track.

• Valid driving license (Category B).

• Resilience, team spirit, and the ability to manage multiple customer inquiries simultaneously.

🏝️ Benefits

• Flexible working hours with a 40-hour week and part-time options available.

• Up to 5 days per week of location-independent work, including home office or remote work from Switzerland.

• Flexibility and willingness to work on-site 2-3 days per week as agreed.

• 25 days of vacation per year (27 days after the age of 40 / 30 days after the age of 50).

• 13 paid holidays and the option for additional unpaid leave.

• 100% salary continuation during 3 weeks of paternity leave / 16 weeks of maternity leave.

• State-of-the-art hardware and a paid mobile phone subscription, including a share for a smartphone.

• Above-average benefits with the pension plan, with employer contribution at 60% and employee contribution at 40%.

• Private accident supplementary insurance.

• Free charging for your electric vehicle at the Gerlafingen location.

• Discounted access to fitness and physiotherapy center offerings.

• Employee benefits and perks at work.

• Wellbeing@Work with Mario Kart Racing, Silent Room, foosball, apéros, and team events.