System Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with Bswift technology implementations, following company standard operating procedures, processes, and documentation.

• Collaborate with managers and users to pinpoint systems issues; evaluate the severity of problems and prioritize responses accordingly.

• Work alongside project coordinators and other internal and external team members and clients as part of new implementations and ongoing client support tasks.

• Oversee client import/exports, payroll/carrier files, and discrepancy reports.

• Offer on-call technical support and respond to inquiries regarding EDI vendor feeds.

• Proactively address data production technical issues, striving to minimize future technical errors by collaborating with team members to devise actionable solutions.

• Regularly perform analyses of data transactions.

• Provide recommendations for resolving production issues.

• Coordinate with third-party compliance approval.

• Manage quality and control of Bswift.

• Educate client HR partners on Bswift software and procedures.

• Ensure the accuracy of the Bswift system.

• Audit Excel and text files.

• Proficient in Visual Basic scripts, among other programming languages.

⛳️ Requirements

• A bachelor’s degree or equivalent is required, preferably in business administration, computer science, or information systems.

• 2-3 years of experience in application/system analysis/enrollment build is preferred.

• 2-3 years of experience in the insurance sector.

• 1-2 years of experience with Bswift.

• Exceptional verbal and written communication abilities.

• Strong interpersonal skills with a demonstrated capacity to work collaboratively within a team.

• Excellent analytical and problem-solving capabilities.

• In-depth knowledge of computer systems and programming.

• Outstanding organizational skills and meticulous attention to detail.

• Proficient in Microsoft Office Suite or similar software.

• Adept at or able to quickly learn systems and software utilized by the organization.

• Familiar with standard concepts, practices, and procedures within the benefits management and administration industry.

• Exceptional customer service skills with internal and external team members and clients through email, phone, and in-person communications.

🏝️ Benefits

• Health, wellbeing, retirement, and other financial benefits.

• Paid time off.

• Overtime pay for non-exempt employees.

• Comprehensive learning and development programs.

• Reimbursement for job-related expenses per company policy.

• Employee perks and discounts.