System Administrator III – Kiteworks Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Subject Matter Expert for WS_FTP, Kiteworks, and Box.com platforms

• Oversee secure file transfer operations between internal and external settings

• Manage requests for file transfer accounts and policies related to customer account management

• Supervise performance and resolve issues related to file transfers, connectivity, security, and access

• Administer the resources, operations, support, and maintenance of internal and external WS_FTP servers

• Facilitate the transition from WS_FTP and Box.com to the new Kiteworks environment over an 8–12 month period

• Execute daily break-fix tasks, data calls, audits, and general support ticket responsibilities

• Collaborate with customers, team members, peers, and IT management

• Keep up-to-date with trends, technologies, and best practices in the managed file transfer industry

• Spot opportunities for process enhancement and automation

• Optimize performance through query tuning and monitoring tools

• Carry out other assigned responsibilities

⛳️ Requirements

• Bachelor's Degree and a minimum of 5 years of experience, or a suitable combination of education, training, and experience

• Strong understanding of file transfer and networking protocols, including SFTP/FTP, TCP/IP, HTTP/HTTPS, and DNS

• Knowledge of the administration and daily support of WS_FTP, Kiteworks, and Box.com platforms

• Competency with Windows Server 2019/2022, TCP/IP, Active Directory, and Azure cloud hosting

• Demonstrated experience with managed file transfer protocols such as FTP, SFTP, and HTTP/S

• Familiarity with file encryption, decryption, and secure file transfer methodologies

• Excellent troubleshooting, analytical, problem-solving, and decision-making abilities

• Capability to work effectively with cross-functional teams and all management levels

• Understanding of technical standards, IT concepts, administrative tools, backup and recovery, and disaster recovery

• Proficiency in performance tuning through query optimization using appropriate monitoring tools

• Skilled in using Microsoft Office products and industry-standard software

• Availability to work off hours or weekends for planned quarterly updates/upgrades or critical patching

• Ability to pass a background check and drug screening

• Must possess identification that complies with the Real ID Act at the time of hire

• Must be able to obtain a Department of Energy PIV badge

• Must qualify for and maintain a U.S. government security clearance

• Must meet physical requirements, including prolonged keyboarding and occasional kneeling, bending, twisting, and reaching

🏝️ Benefits

• Paid holidays

• Paid time off

• 401(k) with employer matching

• Dental insurance

• Vision insurance

• Health insurance options through the Federal Employee Health Benefits (FEHB) program

• Life insurance benefits

• Disability benefits