Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, support, and deploy various components of DHS ICE eHR.

• Fulfill obligations of the current O&M support contract while also assisting with additional DHS ICE eHR initiatives and future client delivery projects.

• Act as Tier 2 technical support.

• Maintain and update EHR systems and components, which includes routine updates and remediation of security findings.

• Troubleshoot issues related to users, systems, and performance.

• Collaborate with vendors to diagnose and resolve issues, as well as support maintenance and updates.

• Aid in testing and planning activities.

• Provide task-level and investigative support to the program’s Security Engineer.

• Enhance the end-user experience and improve daily operational efficiency.

• Become a subject matter expert, documenting standard operating procedures and system modifications.

• Execute routine backup and recovery operations.

• Utilize system monitoring and automation tools.

• Attain working knowledge of eClinicalWorks server administration and the ICE System Lifecycle Management Process.

• Collaborate virtually with clients, team members, and representatives from COTS vendors.

• Support planned deployments and go-lives, which may include occasional after-hours assistance.

• Assist with related DHS ICE initiatives and subsequent client delivery work.

⛳️ Requirements

• 5 years of experience with a BS/BA degree; or 9 years with a High School diploma.

• At least 2 years of experience working with VMware, Azure, or AWS cloud infrastructure.

• A minimum of 2 years of experience with information system network solutions.

• Must be a US Citizen.

• Capability to obtain a Public Trust clearance.

• Proficient in advanced modern information-gathering resources, including search engines, AI, and vendor documentation.

• Strong communication skills, including documentation proficiency and intermediate project planning capabilities.

• Competency in Microsoft Office tools.

• Preferred: At least 5 years of experience as a Microsoft information systems administrator.

• Preferred: Experience with the Cerner/Oracle Health Millennium EHRM solution, especially within a federal implementation involving DoD, VA, or USCG.

• Preferred: Familiarity with eClinicalWorks (eCW) server administration.

• Preferred: Experience with MySQL and Microsoft SQL Server administration, including clustering and replication.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Health savings account.

• Short-term disability.

• Long-term disability.

• Employee assistance program (EAP).

• Parental leave.

• 401(k).

• Paid time off (PTO) for vacation.

• Company paid holidays.

• Overtime eligibility.

• Shift differential eligibility.

• Discretionary bonus eligibility.