System Administrator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver first-level IT support to employees.

• Manage service desk tickets and access requests efficiently.

• Oversee user accounts from the onboarding process to offboarding.

• Configure and maintain macOS and Windows laptops.

• Independently resolve most requests, escalating complex infrastructure issues to senior IT team members as needed.

• Update and maintain the knowledge base to empower users to resolve common issues without needing to submit tickets.

• Identify recurring requests that can be automated or prevented.

• Report directly to the CIO.

⛳️ Requirements

• 1–3 years of experience in IT support, service desk, or junior system administration.

• Practical experience supporting both macOS and Windows users.

• Familiarity with a ticketing system, preferably Jira Service Management.

• Experience managing users and access in cloud services such as Atlassian Cloud, Google Workspace, Entra ID, or similar platforms.

• Proven experience in writing knowledge base articles or user guides.

• Solid understanding of macOS and Windows 10/11, including setup, troubleshooting, updates, and user account management.

• Basic knowledge of identity and access management, including SSO, MFA, groups and roles, least privilege principles, and user account creation/removal.

• Capability to administer SaaS platforms like Atlassian Cloud and Google Workspace.

• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi) and endpoint security.

• Basic scripting proficiency in Bash, PowerShell, or Python.

• Strong troubleshooting abilities with a methodical approach to problem-solving.

• Excellent written communication skills, with the ability to convey technical issues to non-technical colleagues succinctly.

• Service-oriented mindset: takes ownership of each request from start to finish and values users' time.

• Ability to work independently within a remote team and manage one's own ticket queue.

• Proficient spoken and written English (B2 level or higher).

🏝️ Benefits

• Fully remote work arrangement.

• Clear opportunities for growth into broader systems and infrastructure roles.