System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver operational assistance for customer infrastructure and cloud environments as a member of Logicalis’ 24x7x365 operations team

• Conduct troubleshooting, remediation, maintenance, patching, upgrades, configuration modifications, and service improvements across on-premises, cloud, virtualization, backup, and storage technologies

• Utilize monitoring, automation, diagnostic, and knowledge tools to restore services, minimize repetitive tasks, and enhance system performance

• Manage incidents, requests, problems, changes, project tasks, and monitoring events until resolution, fulfillment, or escalation

• Prioritize tasks based on customer impact, urgency, service obligations, and operational risks

• Ensure ownership, communication, next steps, and updates to customers throughout the work lifecycle

• Create, update, and verify technical documentation, runbooks, knowledge articles, and troubleshooting standards

• Document reusable solutions, identify documentation gaps, and propose or implement automation where feasible

• Complete necessary training to effectively support new technologies

• Implement ITIL-aligned incident, request, problem, change, knowledge, and major-incident practices

• Record impact, actions, evidence, decisions, handoffs, and outcomes

• Engage in root-cause analysis and post-incident reviews

• Recognize recurring issues for problem management, monitoring improvements, or automation

• Stay informed about supported service offerings, customer environments, service definitions, and service-level commitments

• Uphold Logicalis’ mission, values, customer service expectations, policies, procedures, and applicable laws

• No supervisory duties

⛳️ Requirements

• High school diploma or equivalent is required

• An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred

• Relevant military experience, technical training, certifications, apprenticeships, and proven professional experience may be accepted in lieu of formal education

• A minimum of two years of experience in infrastructure or managed services

• Proven expertise in at least two technology domains along with a working knowledge of related domains

• Familiarity with Windows and Linux administration; identity and access management; Microsoft Azure and Microsoft 365; virtualization and cloud platforms; enterprise backup and recovery

• Experience in Windows Server administration; Active Directory Domain Services; Microsoft Entra ID; Group Policy; PowerShell

• Proficiency with virtualization and application-delivery platforms such as VMware vSphere, Microsoft Hyper-V, Azure Virtual Desktop, and Citrix Virtual Apps and Desktops

• Competence in Linux server administration, including Ansible, Python, and cron scheduling

• Experience with enterprise backup, recovery, and data-protection platforms, including job monitoring, failure remediation, restore validation, and retention policies

• Knowledge of enterprise storage and SAN technologies

• Administration of Microsoft 365, including Exchange Online, Teams, SharePoint Online, identity integration, licensing, security and compliance controls, service health, and user-impact troubleshooting

• Experience with an ITIL-aligned IT service management platform such as ServiceNow

• Proficient in Microsoft Office applications

• Relevant current associate or administrator-level certifications are preferred based on assigned technology domains

• Ability to comply with ITIL practices, company policies, customer procedures, and applicable change controls

• Capability to organize tasks, manage competing priorities, maintain attention to detail, and fulfill commitments

• Skill in articulating technical information clearly and adjusting communication style as needed

• Capacity to meet the stated physical demands, including occasionally lifting or moving up to 10 pounds

🏝️ Benefits

• Comprehensive health and wellness plans

• Professional development opportunities

• Flexible work arrangements

• Generous paid time off policies