System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the seamless operation of business-critical systems that support travel operations.

• Collaborate with application owners, vendors, and cross-functional IT teams.

• Implement and oversee Azure Virtual Desktop host pools, session hosts, and application groups.

• Develop and maintain golden images and set up FSLogix profile containers.

• Optimize and configure user profiles, and migrate VHD profiles across storage tiers.

• Monitor AVD Insights, troubleshoot connectivity challenges, and manage cost-effective auto-scaling.

• Enroll and set up Windows, macOS, iOS, and Android devices via Microsoft Intune.

• Deploy and manage devices using Windows Autopilot and Apple Business Manager.

• Package, deploy, and update Win32, Line-of-Business, and store applications.

• Maintain the device and application inventory within Intune.

• Manage workstation patching through evaluation, testing, deployment, and validation.

• Implement security updates within policy timelines and coordinate emergency patching for critical and zero-day vulnerabilities.

• Monitor TRAMS/CB servers and support RDS environments for optimal availability and performance.

• Handle GDS imports, backups, and synchronizations; troubleshoot failed bookings, scripts, and synchronization issues.

• Collaborate with GDS vendors and Tres on incidents, enhancements, and integrations.

• Patch and maintain the underlying operating systems and middleware.

• Provide support for business-critical travel platforms and optimize application configurations.

• Assist with and troubleshoot API integrations for travel platforms, including Sabre, Amadeus, and Travelport/Galileo.

• Maintain the ADManager Plus platform and manage delegation templates.

• Oversee the enterprise print environment, including print queues, submissions, job-code generation, and release management.

• Ensure continuity of print services by managing uniFLOW uptime and resolving vendor escalations.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.

• Over 6 years of experience in systems administration and endpoint management, supporting business-critical applications and infrastructure at the enterprise level.

• Strong background in systems administration, networking, and IT service delivery.

• Hands-on experience with Windows 11, Windows Server, Microsoft 365, Teams, Active Directory, and Azure AD (Microsoft Entra ID).

• Advanced proficiency in PowerShell scripting and Python for automation and internal tooling.

• Experience with Microsoft Intune and SCCM/Configuration Manager, covering device enrollment, application deployment, and patch management.

• Working knowledge of Microsoft Azure and Azure Virtual Desktop, including host pools, session hosts, and FSLogix.

• Familiarity with RESTful APIs, version control, and basic database querying, such as SQL.

• Experience using ITSM tools like ServiceNow, BMC, or Salesforce.

• Familiarity with remote access tools, including VPN and RDP.

• Understanding of IT security best practices.

• Preferred certifications include AZ-140, MD-102, AZ-104, CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation.

• Willingness to occasionally work after-hours or weekends as required.

• Ability to participate in on-call rotation schedules when necessary.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plan options.

• Vision insurance coverage.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance coverage.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, and renters insurance.

• Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.