System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for technical issues, overseeing the ticket queue in accordance with established response and resolution SLAs.

• Identify and resolve hardware, software, network, and account access challenges.

• Escalate problems to other technical teams with a seamless handoff and thorough follow-up.

• Classify and prioritize incidents; act as the incident commander for both internal and customer-facing disruptions, coordinating teams and communications throughout restoration, root-cause analysis, and remediation tracking.

• Deploy and maintain end-user devices, peripherals, workstation software, mobile device management, endpoint packaging, and allow-listing.

• Manage collaboration and productivity systems, including mailboxes, mail groups, Teams, SharePoint, OneDrive, licenses, renewals, Claude Desktop, and Copilot.

• Operate corporate networking, cloud, and end-user VPN, while supporting customer hosting environments, scheduled jobs, and batch file processes.

• Administer Linux servers, including packages, repositories, services, logs, performance, filesystems, storage, SSH keys, and sudo access.

• Maintain RD Web gateways and Azure Virtual Desktop, covering host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, autoscaling, and user sessions.

• Oversee Entra ID, on-prem Active Directory, SSO, federated authentication, MFA, and Conditional Access.

• Handle onboarding/offboarding processes, HR-to-directory synchronization, access requests, dormant-account reviews, and audit evidence for SOC 2 and HIPAA.

• Manage privileged credentials and vaults using 1Password; oversee service accounts and API keys.

• Patch workstations, Windows and Linux servers, and third-party applications; validate backups, conduct restore tests, and address backup failures.

• Monitor ticket metrics and suggest self-service or automation solutions.

• Create and maintain knowledge-base articles, FAQs, and troubleshooting guides.

• Communicate effectively with end users and collaborate across functions.

• Participate in Tier 1 on-call/on-shift rotation.

• Develop and maintain Bash and PowerShell scripts and scheduled jobs.

⛳️ Requirements

• Minimum of 2 years in IT support or system administration, including hands-on Linux server administration in a production setting along with Windows server setup, configuration, and maintenance.

• Intermediate knowledge of networking protocols, VPNs, remote connectivity, and security practices.

• Experience with virtualization and virtual desktop platforms, particularly hands-on Azure Virtual Desktop administration.

• Capability to perform system backups, restore testing, and disaster recovery processes based on defined playbooks and schedules.

• Strong troubleshooting abilities related to hardware, software, and network issues.

• Hands-on experience with Entra ID and on-prem Active Directory administration, including SSO, MFA, and Conditional Access.

• Familiarity with administering Microsoft 365 collaboration services and managing SaaS licenses and renewals.

• Experience in endpoint management — device deployment, MDM, software packaging, and patching.

• Experience working through an ITSM ticket queue according to defined SLAs, with the ability to clearly document and explain technical issues to non-technical users.

• Comfortable operating in a SOC 2 / HIPAA-regulated environment, conducting access reviews and generating audit evidence, and willing to participate in a Tier 1 on-call rotation.

• Familiarity with generative AI tools like Claude and Copilot to enhance productivity and deliver high-quality results.

• Bachelor's degree in Information Technology, Software Development, or a related field.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements to promote work-life balance.

• Access to the latest technology and tools.