Switchboard Operator / Communications Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the central communications point for LUX Infusion Ambulatory Infusion Clinics

• Manage, screen, direct, and log calls using multi-line phone systems

• Work in partnership with intake, nursing, scheduling, clinic operations, IT, and support teams

• Provide callers with information regarding clinic hours, locations, and service options in accordance with established protocols

• Take comprehensive messages and escalate urgent or time-sensitive information as needed

• Adhere to escalation procedures for urgent, sensitive, or patient-related calls

• Assist with emergency and on-call communication processes as required

• Keep precise call logs, message records, and internal directories

• Manage high volumes of communication with poise and professionalism

• Spot opportunities to enhance communication workflows and improve the clinic experience

• Assist with administrative, coordination, and special project needs for clinic operations

⛳️ Requirements

• Excellent verbal communication skills coupled with attention to detail

• Strong sense of ownership and responsibility for accurate call routing, documentation, and follow-up

• Ability to manage high call volumes while remaining calm and compassionate

• Capacity to uphold confidentiality and adhere to HIPAA and privacy regulations

• Willingness to familiarize oneself with systems, workflows, and escalation protocols within a healthcare setting

• Must participate annually in mandatory legal and ethical compliance training

• Adherence to LUX Infusion’s legal, ethical, and compliance standards and Compliance Manual

• Strong ability to prioritize competing demands and effectively manage multiple tasks

• Capability to occasionally stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and lift or move items up to 25 pounds

• Required to have close, distance, color, peripheral, and depth vision, along with the ability to adjust focus

🏝️ Benefits

• Meaningful work that has a direct impact on patient and caregiver experiences

• A patient-first, clinician-led culture rooted in compassion and excellence

• Supportive colleagues who value teamwork and respect

• Opportunities for growth within a company that is creating something significant

• Reasonable accommodations available during the application or interview process