SVP, Key Account Management

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Formulate and implement detailed multi-year account strategies that align with corporate goals.

• Take ownership of and enhance account plans for both existing and prospective high-value clients.

• Propel revenue growth, retention, satisfaction, and expansion within designated accounts.

• Recognize, develop, and secure new opportunities within current accounts.

• Actively create entry strategies for potential key clients within the designated territory.

• Forge and sustain relationships at the executive level, including scientific C-suite stakeholders.

• Lead Joint Steering Committees and conduct Quarterly Joint Business Reviews.

• Establish operational success metrics for each account and monitor value realization.

• Oversee renewal and expansion efforts based on performance and strategic alignment.

• Shape pipeline opportunities within accounts, encompassing upsell, cross-sell, new site initiatives, and therapeutic area expansion.

• Perform whitespace analysis and conduct semiannual account tiering assessments.

• Balance ambitious growth targets with practical delivery capabilities and margin discipline.

• Coordinate across R&D, Operations, Legal, Finance, and other support functions from opportunity identification to delivery.

• Ensure smooth execution and high levels of customer satisfaction.

• Track performance against plans and implement corrective actions when necessary.

• Employ disciplined qualification and early-stage filtering to exclude non-promising opportunities.

⛳️ Requirements

• Preferred medical or scientific background; alternatively, significant business experience within CRO, CDMO, or biopharma sectors.

• Multiple years of relevant industry experience.

• Extensive experience managing large strategic accounts at the executive level.

• Proven success in enterprise-level key account management and developing new customer relationships.

• Demonstrated experience in orchestrating complex deals involving multiple stakeholders.

• Strong expertise in drug discovery and pre-clinical development processes.

• In-depth knowledge of precision medicine platforms and competitive market dynamics.

• Capability to design and implement long-term account strategies that align with corporate objectives.

• Exceptional commercial acumen and negotiation skills.

• Ability to balance growth ambitions with operational feasibility and margin discipline.

• Experience leading through influence in a matrixed environment.

• Portfolio mindset towards multi-year account development.

• Commitment to establishing durable, predictable, and strategically aligned partnerships.

🏝️ Benefits

• Discretionary annual bonus.

• Comprehensive benefits including Medical, Dental, and Vision coverage.

• Short-term and long-term disability insurance.

• Company-paid basic life insurance.

• 401k company match.

• Flexible work arrangements.

• Generous paid time off.

• Paid holidays.

• Wellness and transportation benefits.