Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• **What You'll Do:**

• This role is highly cross-functional, merging solution engineering, account growth management, customer engagement, and strategic relationship management.

• Grow Existing Customers

• - Establish yourself as a trusted commercial partner for designated customers.

• - Foster long-lasting relationships and ensure customers consistently derive value from SkyCell solutions.

• - Conduct routine business reviews and pinpoint growth opportunities.

• - Proactively manage risks related to customer retention and satisfaction.

• - Drive expansion through new use cases, regions, products, and business units.

• - Collaborate closely with Customer Success to provide solutions, ensure satisfaction, and meet customer expectations.

• - Transform successful customers into advocates and references.

• Support Winning New Business

• - Collaborate with Business Development teams on strategic sales initiatives.

• - Comprehend customer challenges and convert them into persuasive solutions.

• - Develop business cases and value propositions that facilitate customer decision-making.

• - Engage senior stakeholders across operations, procurement, quality, and supply chain functions.

• - Assist in expediting sales cycles and enhancing win rates.

• - Coordinate with product, pricing, and commercial teams to deliver successful solutions.

⛳️ Requirements

• **What You'll Bring:**

• - Experience in technical sales, account management, customer success, solution engineering, business development, or enterprise sales. Organized, proactive, structured, and process-oriented.

• - Proficient in navigating complex customer environments.

• - Experienced in managing intricate solutions.

• - Data-driven approach to analyze and provide suitable solutions that meet customer needs.

• - Comfortable aggregating data to present customer business reviews.

• - Strong capacity for relationship-building and stakeholder influence.

• - Exceptional communication, presentation, and problem-solving abilities.

• - Preferably knowledgeable in logistics or cold chain.

• - Proficiency in French or German would be an advantage.

🏝️ Benefits

• **What's In It For You?**

• ⚡ Flexibility & Balance: Enjoy flexible working hours and a work-life balance that allows you to customize work to suit your lifestyle.

• 🌟 Recognition & Growth: Career advancement opportunities in a company that appreciates your contributions.

• 💼 Hybrid Workplace: Access to modern workspaces (in Zurich, Zug, and Hyderabad, as well as our Skyhub in Basel) and a remote-friendly culture that fosters collaboration among a globally diverse team.

• 🎉 Company-wide Events: Participate in company events to celebrate achievements, build teams, and share our vision. New joiners will also experience SkyWeek, our immersive onboarding program.

• 👶 Generous Maternity & Paternity Leave: Competitive leave policies for new parents to offer support during this important time.

• 🏖️ Annual Leave & Bank Holidays: Benefit from a generous annual leave package, along with local bank holidays to recharge and relax.