Medical Scheduler

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop and oversee therapy schedules tailored to the needs of children, therapist availability, and provider caseloads.

• Pair Behaviour Technicians (BTs) with children to optimize the use of available provider hours.

• Organize schedules that align with various therapy needs and classroom agendas.

• Prepare draft schedules for the in-house supervisor's review and approval.

• Identify scheduling inconsistencies, overlaps, and potential conflicts prior to finalizing schedules.

• Reach out to Behaviour Technicians via phone or email to convey and confirm their schedules.

• Follow up with providers concerning availability, changes in scheduling, and pending confirmations.

• Address routine scheduling inquiries with professionalism and efficiency.

• Escalate provider concerns, alterations in availability, and unusual scheduling issues to the supervisor.

• Maintain precise and current scheduling records.

• Input approved schedules into the Chorus scheduling system once trained and authorized.

• Aid in making ongoing adjustments and updates to schedules.

• Process additional scheduling entries that arise from therapy reauthorizations.

• Ensure recurring therapy sessions are accurately adjusted to consider relevant Jewish holidays.

• Assist with the upkeep of daily classroom schedules.

• Support the preparation of annual schedules in advance of each new school year.

• Help manage the increased scheduling activities during the summer preparation phase.

• Ensure that changes to schedules are communicated and documented accurately.

• Collaborate closely with an in-house supervisor who provides training, guidance, and approval throughout the onboarding process.

⛳️ Requirements

• Strong organizational and administrative capabilities.

• Outstanding attention to detail and accuracy.

• Effective problem-solving and logical reasoning skills.

• Comfortable managing schedules, spreadsheets, and various pieces of information.

• Excellent written and verbal communication skills in English.

• Confident in communicating with diverse individuals over the phone and through email.

• Ability to adhere to structured instructions and established processes.

• Capable of working independently, prioritizing tasks, and meeting deadlines.

• Willingness to learn new software systems and administrative procedures.

• Familiarity with Chorus / Autism Care (full training will be provided).

• Proficiency in Microsoft Office, especially Excel and Outlook.

• Experience with email and scheduling platforms.

• A college or university degree is beneficial but not mandatory.

• Previous experience in scheduling, coordination, or administration is a plus but not required.

• Exposure to healthcare, education, therapy, or medical administration is advantageous but not essential.

• Experience in coordinating staff shifts, appointments, or service schedules is a plus but not essential.

• Familiarity with scheduling software, databases, or CRM systems is a plus but not essential.

• Prior exposure to ABA therapy or working with Behaviour Technicians is beneficial but not mandatory.

• Previous ABA or healthcare experience is not a requirement.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to accommodate personal needs.