Surgery Scheduler

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Arrange all in-patient and/or out-patient procedures.

• Confirm demographic and insurance details.

• Deliver outstanding customer service.

• Inform patients about check-in locations and necessary preparations for procedures.

• Oversee the appeals process for procedures or surgeries denied by insurance.

• Screen and redirect telephone calls.

• Schedule patient services across various centers and offer information on available services and resources.

• Conduct patient interviews to gather information for registration.

• Update pre-registration records for patients.

• Manage cancellations and rescheduling of appointments.

• Address calls concerning patient schedules or statuses.

• Monitor the daily schedule's progress.

• Handle calls in accordance with customer service standards while ensuring confidentiality.

• Coordinate needs and maintain communication with physicians, department managers, office staff, and other departments.

• Identify and implement solutions to problems.

• Participate in process improvement initiatives, meetings, work-related training, and coworker orientation.

• Perform additional miscellaneous duties as required.

• Emphasize safety, quality, and efficiency as part of a High Reliability Organization.

⛳️ Requirements

• High School diploma or GED (Required).

• Understanding of medical procedures.

• Basic computer and typing capabilities.

• Minimum of 2 years of experience in a healthcare environment or 2 years of scheduling experience.

• At least 2 years of secretarial or unit clerk experience.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development.

• Supportive work environment focused on teamwork.