Support Specialist – Veterinary Practice

This is a fully remote position, open to applicants in Finland.

📋 Description

• Serve as the primary support contact for clients utilizing Provet veterinary practice management software.

• Deliver prompt, high-quality assistance that aligns with established targets and service standards.

• Address issues related to appointments, online bookings, rescheduling, and cancellations.

• Provide support for client and patient records, consultations, clinical notes, clinical AI tools, and client communication.

• Aid in referrals and manage patient flow within veterinary clinics.

• Cultivate relationships with customer stakeholders.

• Take ownership of escalations and complex cases until resolution.

• Develop support best practices both independently and collaboratively.

• Work in partnership with Sales, Marketing, Implementation, and Product Development teams.

• Engage in sales, marketing, implementation, and product development activities as needed.

• Establish and contribute to individual, team, business unit, and company OKRs.

⛳️ Requirements

• Experience in a fast-paced, global SaaS environment is preferred but not essential.

• Background in the veterinary field is advantageous but not required.

• Prior experience as a receptionist may be beneficial.

• Familiarity with appointment scheduling and shift management.

• Experience providing support to customers in a B2B software (SaaS) context.

• Knowledge of healthcare or veterinary software is a plus.

• Capability to handle multiple customers and priorities at the same time.

• Proficiency in spoken and written English is mandatory.

• Proficiency in an additional language, preferably Spanish, Portuguese, or a Nordic language.

• Previous experience in an international company is desirable.

• Ability to work independently as well as part of a team.

• Experience in customer satisfaction and performance against support targets.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for learning and professional development.

• Access to tools that enhance your work experience.

• Regular company events and gatherings.

• Collaborate with talented colleagues from around the globe.

• Flexible remote work options from home or through offices/collaboration hubs.