Support Specialist, Nonprofits/Fundraising Campaigns

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally respond to incoming calls from donors

• Adhere strictly to approved scripts without unnecessary variations

• Precisely document donation and pledge details

• Verify names, contact information, and transaction details

• Navigate through required computer systems with confidence

• Safeguard donor privacy and confidential data

• Uphold quality and compliance standards

• Ensure punctuality for every scheduled servicing interval

• Achieve campaign performance targets

• Assist in major nonprofit fundraising efforts as a Donation Processor or Pledge Drive Specialist

⛳️ Requirements

• High school diploma or GED

• A minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication skills

• Professional phone manners

• Proficient typing and data entry skills

• Capability to listen, speak, and navigate systems simultaneously

• Dependability and a strong sense of personal accountability

• Ability to work autonomously

• Quiet and dedicated workspace

• Windows 11 desktop or laptop required

• Minimum 8GB RAM; 16GB is recommended

• Noise-canceling USB headset necessary

• Reliable wired high-speed internet connection

• Direct Ethernet connection required

• Certification must be obtained prior to servicing

• State, experience, equipment, screening, and program restrictions may apply

• MacBooks, Chromebooks, tablets, Wi-Fi-only internet connections, and shared or distracting work environments are not allowed

🏝️ Benefits

• Flexible work-from-home arrangement

• Contractors can select from available servicing intervals

• Servicing opportunities may be offered within a 24/7 operating schedule

• Control over your schedule as an independent contractor

• No equipment purchase necessary to submit the initial application