Support Specialist – Nonprofits/Fundraising Campaigns

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally respond to incoming donor calls

• Adhere to approved scripts without unnecessary alterations

• Precisely document donation and pledge details

• Verify names, contact information, and transaction details

• Navigate between required computer systems with confidence

• Safeguard donor privacy and confidential information

• Uphold quality and compliance standards

• Arrive punctually for every accepted service interval

• Achieve campaign performance goals

• Contribute to major nonprofit fundraising campaigns as a Donation Processor or Pledge Drive Specialist

⛳️ Requirements

• High school diploma or GED

• Minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication skills

• Professional phone etiquette

• Proficient typing and data entry skills

• Capability to listen, speak, and navigate systems at the same time

• Reliability and strong personal accountability

• Ability to work independently

• Quiet and dedicated workspace

• Windows 11 desktop or laptop required

• At least 8GB RAM; 16GB recommended

• Noise-canceling USB headset

• Stable wired high-speed internet connection

• Direct Ethernet connection necessary

• Certification required prior to servicing

• State, experience, equipment, screening, and program restrictions may apply

🏝️ Benefits

• Flexible work-from-home arrangement

• Control over schedule; contractors can select from available service intervals

• Service opportunities may be available across a 24/7 operating schedule

• Opportunity for independent contractor earnings

• No equipment purchase needed to submit the initial application