Support Specialist – Nonprofits/Fundraising Campaigns

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Professionally respond to incoming donor calls

• Adhere to approved scripts with minimal deviation

• Precisely document donation and pledge details

• Verify names, contact information, and transaction details

• Navigate between required computer systems with confidence

• Safeguard donor privacy and confidential information

• Uphold quality and compliance standards

• Arrive punctually for every accepted service interval

• Achieve campaign performance goals

• Assist major nonprofit fundraising initiatives as a Donation Processor or Pledge Drive Specialist

• Manage and adhere to chosen service schedules as an independent contractor

⛳️ Requirements

• High school diploma or GED

• Minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication skills

• Professional telephone etiquette

• Proficient typing and data entry skills

• Capability to listen, speak, and navigate systems at the same time

• Reliability and strong personal accountability

• Ability to work autonomously

• Quiet, dedicated workspace

• Windows 11 desktop or laptop required

• At least 8GB RAM; 16GB recommended

• Noise-canceling USB headset

• Reliable wired high-speed internet connection

• Direct Ethernet connection necessary

• MacBooks, Chromebooks, tablets, Wi-Fi-only internet connections, and shared or distraction-filled workspaces are not allowed

• Certification is mandatory before servicing

• State, experience, equipment, screening, and program restrictions may apply

🏝️ Benefits

• Flexible work-from-home option

• Contractors can select from available service intervals

• Service opportunities may be available around the clock, 24/7

• Contract rates generally range from $13 to $15 per hour

• Control over scheduling and independent management of your timetable