Support Specialist – Nonprofits, Fundraising Campaigns

This is a fully remote position, open to applicants in Texas.

📋 Description

• Professionally handle incoming donor calls

• Adhere to approved scripts with minimal deviation

• Precisely document donation and pledge details

• Verify names, contact information, and transaction details

• Navigate required computer systems with confidence

• Safeguard donor privacy and confidential information

• Uphold quality and compliance standards

• Arrive punctually for every accepted servicing interval

• Achieve campaign performance goals

• Assist major nonprofit fundraising initiatives as a Donation Processor or Pledge Drive Specialist

⛳️ Requirements

• High school diploma or GED

• Minimum of six months remote customer-service experience or one year of on-site customer-service experience

• Excellent verbal communication skills

• Professional phone manners

• Proficient typing and data-entry skills

• Capability to listen, speak, and navigate systems concurrently

• Reliability and strong personal accountability

• Ability to work independently

• Quiet and dedicated workspace

• Windows 11 desktop or laptop required

• At least 8GB RAM; 16GB is recommended

• Noise-canceling USB headset necessary

• Dependable wired high-speed internet connection

• Direct Ethernet connection required

• Certification is necessary prior to servicing

• Restrictions related to state, experience, equipment, screening, and program may apply

🏝️ Benefits

• Flexible work-from-home arrangement

• Contractors can select from available servicing intervals

• Opportunities for servicing may exist across a 24/7 operational schedule

• Control over independent contractor schedule

• Contract rates generally range from $13–$15 per hour