Support Specialist – Nonprofits, Fundraising Campaigns

This is a fully remote position, open to applicants in Texas.

📋 Description

• Professionally respond to incoming donor calls

• Adhere to approved scripts without unnecessary alterations

• Precisely document donation and pledge details

• Verify names, contact information, and transaction specifics

• Navigate confidently between necessary computer systems

• Safeguard donor privacy and confidential data

• Uphold quality and compliance standards

• Arrive punctually for every accepted servicing time slot

• Meet the performance expectations of the campaign

• Assist major nonprofit fundraising initiatives in the role of Donation Processor or Pledge Drive Specialist

• Manage and adhere to selected servicing schedules

⛳️ Requirements

• High school diploma or GED

• A minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication abilities

• Professional telephone etiquette

• Proficient typing and data entry skills

• Capability to listen, speak, and operate systems concurrently

• Reliability and strong personal responsibility

• Ability to work autonomously

• A quiet, dedicated workspace

• Windows 11 desktop or laptop

• At least 8GB RAM; 16GB is recommended

• Noise-canceling USB headset

• Dependable wired high-speed internet connection

• Direct Ethernet connection required

• MacBooks, Chromebooks, tablets, Wi-Fi-only internet connections, and shared or distracting work environments are not allowed

• Certification is mandatory prior to servicing

• Restrictions may apply based on state, experience, equipment, screening, and program

🏝️ Benefits

• Flexible work-from-home arrangement

• Contractors can select from available servicing intervals

• Servicing opportunities may be offered across a 24/7 operating schedule

• Independent contractor control over scheduling

• Certification is required before servicing