Support Specialist – Nonprofits, Fundraising Campaigns

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Professionally handle inbound calls from donors

• Adhere to established scripts

• Precisely document donation and pledge details

• Verify names, contact information, and transaction specifics

• Navigate necessary computer systems

• Safeguard donor privacy and maintain confidentiality

• Uphold quality assurance and compliance standards

• Arrive punctually for all scheduled servicing times

• Achieve performance targets for campaigns

• Assist major nonprofit fundraising initiatives as a Donation Processor or Pledge Drive Specialist

⛳️ Requirements

• High school diploma or GED equivalent

• Minimum of six months of remote customer service experience or one year of in-person customer service experience

• Excellent verbal communication skills

• Professional telephone etiquette

• Proficient typing and data entry skills

• Capability to listen, speak, and manage systems concurrently

• Dependability and a strong sense of personal accountability

• Ability to work autonomously

• Quiet and dedicated workspace

• Windows 11 desktop or laptop required

• At least 8GB RAM; 16GB is recommended

• Noise-canceling USB headset needed

• Reliable wired high-speed internet connection required

• Direct Ethernet connection necessary

• Certification must be obtained prior to servicing

• State, experience, equipment, screening, and program limitations may apply

🏝️ Benefits

• Flexible remote work opportunity

• Contractors can select from available servicing time slots

• Servicing opportunities may be available around the clock, 24/7

• Control over your own schedule

• Only inbound calls; no outbound calling, sales, or solicitation involved