Support Specialist – Nonprofit Fundraising Campaigns

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Professionally respond to incoming donor calls.

• Adhere to approved scripts without unnecessary alterations.

• Precisely document donation and pledge details.

• Verify names, contact information, and transaction specifics.

• Operate necessary computer systems effectively.

• Safeguard donor privacy and confidential information.

• Uphold quality and compliance standards.

• Arrive punctually for each scheduled servicing interval.

• Achieve campaign performance targets.

• Assist nonprofit fundraising efforts as a Donation Processor or Pledge Drive Specialist.

⛳️ Requirements

• High school diploma or GED equivalent.

• A minimum of six months of remote customer service experience or one year of onsite customer service experience.

• Excellent verbal communication skills.

• Professional telephone etiquette.

• Proficient typing and data entry skills.

• Ability to listen, speak, and navigate systems concurrently.

• Dependability and a strong sense of personal accountability.

• Capability to work independently.

• A quiet, dedicated workspace is essential.

• Windows 11 desktop or laptop required.

• Minimum of 8GB RAM; 16GB is recommended.

• Noise-canceling USB headset necessary.

• Reliable wired high-speed internet connection.

• Direct Ethernet connection is mandatory.

• Use of MacBooks, Chromebooks, tablets, Wi-Fi-only internet connections, or shared/distraction-filled work environments is prohibited.

• Certification must be completed prior to servicing.

• State, experience, equipment, screening, and program restrictions may be applicable.

🏝️ Benefits

• Flexible work-from-home option.

• Contractors can select from available servicing intervals.

• Opportunities for servicing may exist across a 24/7 operational schedule.

• Independent scheduling and control over work hours.

• Inbound calls only; no outbound calling, selling, or solicitation required.

• Certification is mandatory before servicing.