Support Specialist, KAS

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact point for customers and assist healthcare facilities in utilizing the Meona software solution.

• Gather and evaluate customer inquiries while collaborating with the team to develop solutions.

• Conduct software testing to guarantee quality and user-friendliness.

• Maintain and update FAQs and the knowledge base to ensure clarity and accessibility.

• Contribute to the ongoing enhancement of support processes.

⛳️ Requirements

• Experience in a hospital setting, such as a medical technical assistant (MTA), registered nurse, or a similar role.

• Strong understanding of clinical workflows and healthcare software.

• A passion for assisting colleagues and customers with clarity and empathy.

• A methodical approach coupled with an interest in technical subjects.

• Proficient in both written and spoken German and English.

• Prior experience in customer support or IT support is a plus.

🏝️ Benefits

• Flexible working hours: Collaborate with your team to determine your start time for the day.

• Remote work: Enjoy the option to work from home or abroad for up to 20 days per year, choosing the environment that suits you best.

• Employee benefits: Participate in programs such as a company bike initiative and gym memberships, ensuring you have ample opportunities to stay active.

• Health promotion: Anticipate a variety of initiatives designed to support your well-being, as our people are at the core of our mission.

• Events: Join in on the fun with regularly organized company runs, team-building events, and holiday parties.

• Onboarding: Receive comprehensive training from a welcoming and supportive team throughout your onboarding journey.

• Commitment to diversity and inclusion in the workplace.