Support Specialist, Imaging Systems

This is a fully remote position, open to applicants in Spain.

📋 Description

• Install, maintain, troubleshoot, and repair Loop-X systems at hospitals and clinical locations.

• Deliver professional technical assistance both on-site and remotely, guiding users through system operations and troubleshooting processes.

• Conduct system diagnostics, implement software and hardware upgrades, and perform preventive maintenance along with proactive service checks.

• Provide expert advice to customers and cultivate strong, long-lasting relationships through technical proficiency and exceptional service.

• Execute service tasks efficiently, accurately, and in accordance with Brainlab quality standards and protocols.

• Record installations, maintenance, repairs, and other service activities meticulously.

• Collaborate effectively with Sales, R&D, Clinical Support, and various internal teams.

• Offer technical insights and contribute innovative ideas to enhance products, services, and processes.

• Manage home office responsibilities autonomously.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.

• Initial professional experience in technical support, preferably within the healthcare or medical technology industry.

• Familiarity with X-ray imaging systems and/or scanner technology is advantageous.

• Specialized knowledge in radiation protection is a plus.

• Strong understanding of IT, computer systems, networking, and technical troubleshooting.

• Excellent analytical, troubleshooting, and problem-solving capabilities.

• Independent, organized, and solution-focused work approach.

• Strong customer orientation and outstanding communication skills in both Spanish and English, written and spoken.

• Willingness to travel up to 80% within your region, including overnight stays and occasional international travel.

• Proficient in Microsoft Office; experience with Salesforce is a plus.

• A valid driver's license is mandatory.

🏝️ Benefits

• Company car, smartphone, and laptop available for personal use.

• Flexible working hours, including home office arrangements, from Monday to Friday.

• Extensive training and ongoing education opportunities.

• Well-structured onboarding program to ensure a smooth and successful transition.

• Regular team-building events.