Support Specialist, Imaging Systems

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional technical customer support.

• Set up new Brainlab devices and software in medical facilities.

• Implement software and hardware upgrades.

• Conduct maintenance and inspections of systems/devices, including electrical safety tests, within designated timeframes.

• Troubleshoot issues independently.

• Repair systems/devices to reduce downtime.

• Complete installation or service tasks promptly and effectively.

• Strategically plan, organize, and execute service assignments independently based on guidance from the Support Manager.

• Accurately perform necessary administrative duties.

• Document services rendered in accordance with Brainlab policies.

• Contribute innovative ideas to enhance existing products and provide feedback for ongoing engineering efforts.

• Keep customers informed about open requests and foster strong client relationships.

• Ensure effective communication among customers, colleagues, and management.

⛳️ Requirements

• A technical degree in electrical engineering, electronics, mechatronics, or a related field.

• Ideally 1-3 years of experience in a technical support role, preferably within a healthcare company or provider.

• Experience with X-ray imaging systems or scanners is advantageous.

• Solid understanding of computer and network technologies.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Highly motivated and customer-focused personality with the capability to prioritize tasks and work independently.

• Excellent organizational and time management skills, with the ability to manage multiple workstreams simultaneously.

• Ability to work effectively both independently and within a team setting.

• High flexibility and a willingness to travel internationally up to 80% of the time.

• Proficient communication skills in both English and Spanish.

• Basic knowledge of MS Office applications.

• Familiarity with Salesforce.com (CRM) is a plus.

• A valid driving license is required.

🏝️ Benefits

• Company car, mobile phone, and laptop - available for personal use.

• Flexible working hours and options for remote work.

• Extensive training and ongoing education opportunities.

• A supportive, international team environment.

• Meaningful work that has a lasting impact on the field of medical technology.