Support Specialist, Imaging Systems

This is a fully remote position, open to applicants in Spain.

📋 Description

• Install, maintain, troubleshoot, and repair Loop-X systems at hospitals and clinical locations.

• Deliver professional technical support both on-site and remotely, assisting users with system operation and troubleshooting.

• Conduct system diagnostics, execute software and hardware upgrades, perform preventive maintenance, and carry out proactive service checks.

• Provide expert advice to customers while fostering strong, long-term relationships through reliability and quality service.

• Complete service tasks efficiently and accurately in accordance with Brainlab's established quality standards and procedures.

• Document all installations, maintenance, repairs, and other service interventions thoroughly.

• Collaborate effectively with Sales, R&D, Clinical Support, and other internal teams.

• Share technical insights and contribute innovative ideas aimed at enhancing products, services, and processes.

• Manage home office days autonomously.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.

• Initial professional experience in technical support, preferably within the healthcare or medical technology industry.

• Familiarity with X-ray imaging systems and/or scanner technology is an advantage.

• Specialized knowledge in radiation protection is beneficial.

• Strong understanding of IT, computer systems, networking, and technical troubleshooting.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Independent, organized, and solution-focused work approach.

• Strong customer orientation with exceptional communication skills in both Spanish and English, written and spoken.

• Willingness to travel up to 80% within your region, including overnight stays and occasional international assignments.

• Proficient in Microsoft Office; experience with Salesforce is a plus.

• A valid driver's license is essential.

• CV must be submitted in English.

• Include your earliest available start date and expected salary in your application.

🏝️ Benefits

• Supportive and collaborative international team environment.

• Meaningful work with a lasting impact on the field of medical technology.

• Company car, smartphone, and laptop available for personal use.

• Flexible working hours and home office options from Monday to Friday.

• Comprehensive training and ongoing education opportunities.

• Well-structured onboarding program to ensure a smooth and successful transition.

• Regular team events to foster camaraderie.