Support Specialist, Imaging Systems

This is a fully remote position, open to applicants in France.

📋 Description

• Install, maintain, troubleshoot, and repair Loop-X systems at hospitals and clinical sites.

• Deliver professional technical support both on-site and remotely, assisting users with system operation and troubleshooting.

• Conduct system diagnostics, perform software and hardware upgrades, and carry out preventive maintenance and proactive service checks.

• Establish robust, long-term customer relationships as a trusted technical advisor.

• Execute service tasks efficiently, accurately, and in alignment with Brainlab quality standards and procedures.

• Document installations, maintenance, repairs, and other service activities thoroughly.

• Collaborate with Sales, R&D, Clinical Support, and other internal teams.

• Provide technical feedback and contribute insights to enhance products, services, and processes.

• Independently manage work-from-home days.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.

• Previous professional experience in technical support, preferably in the healthcare or medical technology sector.

• Familiarity with X-ray imaging systems and/or scanner technology is advantageous.

• Specialized knowledge in radiation protection is a plus.

• Strong understanding of IT, computer systems, networking, and technical troubleshooting.

• Exceptional analytical, troubleshooting, and problem-solving abilities.

• Independent, organized, and solution-oriented work approach.

• Strong customer-centric mindset and excellent communication skills in both French and English, written and spoken.

• Willingness to travel up to 80% within your region, including overnight stays and occasional international assignments.

• Proficient in Microsoft Office; experience with Salesforce is a bonus.

• A valid driver's license is mandatory.

🏝️ Benefits

• Company car, smartphone, and laptop available for personal use.

• Flexible working hours along with the option for remote work, Monday to Friday.

• Extensive training and professional development opportunities.

• Well-organized onboarding program to ensure a seamless and successful start.

• Regular team-building events.