Support Specialist, Imaging Systems

This is a fully remote position, open to applicants in France.

📋 Description

• Take charge of the independent installation, maintenance, troubleshooting, and repair of Loop-X at hospitals and clinical locations.

• Deliver professional technical support both on-site and remotely, assisting users in navigating system operations and resolving issues.

• Conduct system diagnostics, implement software and hardware upgrades, perform preventive maintenance, and execute proactive service checks.

• Offer guidance to customers and cultivate robust, long-lasting relationships.

• Complete service tasks efficiently and accurately, adhering to Brainlab's quality standards and procedures.

• Maintain thorough documentation of installations, maintenance, repairs, and other service interventions.

• Collaborate with Sales, R&D, Clinical Support, and other internal teams.

• Provide technical feedback and contribute innovative ideas aimed at enhancing products, services, and processes.

• Manage home office days autonomously.

⛳️ Requirements

• A degree in Electrical Engineering, Electronics, Mechatronics, or a related field.

• Initial professional experience in technical support, preferably within the healthcare or medical technology industry.

• Familiarity with X-ray imaging systems and/or scanner technology is advantageous.

• Specialized knowledge of radiation protection is a plus.

• Strong understanding of IT, computer systems, networking, and technical troubleshooting.

• Excellent analytical, troubleshooting, and problem-solving capabilities.

• An independent, organized, and solution-focused work approach.

• Strong customer orientation and outstanding communication skills in both French and English, in written and spoken forms.

• Openness to travel up to 80% within your region, which may include overnight stays and occasional international assignments.

• Proficient in Microsoft Office; experience with Salesforce is a bonus.

• A valid driver's license is mandatory.

• CV should be submitted in English.

• Please include your earliest available start date and expected salary with your application.

🏝️ Benefits

• Company car, smartphone, and laptop - available for personal use as well.

• Flexible working hours along with the option for home office, Monday to Friday.

• Extensive training and ongoing education opportunities.

• A well-organized onboarding program to ensure a seamless and successful initiation.

• Regular team events to foster a collaborative environment.