Support Specialist II – Legal

This is a fully remote position, open to applicants in California.

📋 Description

• Offer telephone assistance while executing a range of routine clerical and support tasks in accordance with established procedures.

• Type and transcribe various assignments, including business correspondence, forms, and reports.

• Engage directly with customers, which may involve gathering information for reports and processing forms and documents.

• Redirect and escalate calls to the appropriate department when necessary.

⛳️ Requirements

• Completion of high school education.

• At least 1 year of experience in a general office or related company role.

• Proficient written and verbal communication skills to proofread and edit routine forms, reports, and business correspondence.

• General understanding of department procedures and operations to effectively prepare, process, and finalize assignments while maintaining accurate records.

• Capability to handle inbound calls promptly, ensuring a positive, empathetic, and professional demeanor towards customers at all times.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick leave, 9 paid company holidays, and volunteer hours.

• Incentive bonus programs, including potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance options.

• 401(k) retirement savings plan with company matching.

• An engaging work environment.

• Opportunities for promotion.

• Education assistance available.

• Professional and personal development opportunities.

• Company recognition programs.

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.