Support Specialist, Customer Information Systems

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver frontline technical support services to Milsoft customers.

• Troubleshoot, diagnose, and resolve customer issues through remote assistance.

• Maintain CIS products and services to guarantee optimal functionality.

• Advise customers on system settings and configurations that enhance software performance and improve user experience.

• Transform customer concerns and requests into detailed tickets, including reproduction steps for the Development team.

• Simplify complex operational and system processes into clear instructions and knowledge articles.

• Record all customer interactions in a support ticketing system.

• Adapt to new technologies and changes in software functionality through ongoing product release cycles.

• Uphold, protect, and advocate for Milsoft’s values and philosophy, particularly in ethics, integrity, and corporate responsibility.

• Carry out other assigned duties as needed.

⛳️ Requirements

• Bachelor's degree in Computer Science, Business Administration, Accounting, or equivalent work experience.

• Experience with customer management applications, billing systems, payment processing, capital credits, collections, and ensuring data accuracy.

• Proficiency in understanding SQL statements and crafting SQL queries for data reporting.

• Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is advantageous.

• Must possess strong communication skills to effectively interact with customers, both verbally and in writing.

• Capability to provide after-hours on-call support.

• Willingness to travel as necessary.

• Ability to work in a 24/7 support environment.

🏝️ Benefits

• Salary/exempt/full-time classification.

• 24/7 support environment with after-hours on-call support time.

• Some travel opportunities/requirements.

• Remote work arrangement.