Support Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Execute installations, maintenance, and repairs of Brainlab systems, such as Loop X and Airo, at hospitals and clinical locations.

• Offer both remote and on-site technical support, assisting clinical users with troubleshooting and system operations.

• Perform diagnostics, upgrades, and proactive service checks to maintain optimal device performance.

• Serve as a technical advisor for clients, nurturing strong relationships and ensuring long-term satisfaction.

• Organize setup, testing, and user onboarding for new product launches.

• Accurately document service activities in accordance with quality standards.

• Collaborate with sales, engineering, and clinical support teams to provide a seamless customer experience.

⛳️ Requirements

• Bachelor’s degree in electrical engineering, electronics, mechatronics, or a related field.

• Preferably some experience in technical support, ideally within the healthcare industry.

• Knowledge of X-ray systems and/or scanner technology is an advantage.

• Strong skills in IT, networking, and troubleshooting.

• Ability to work independently with a structured and solution-oriented approach.

• Excellent communication skills in both English and German.

• Willingness to travel nationally up to 80%, with potential for occasional international assignments.

• Proficient in MS Office; familiarity with Salesforce is a plus.

• Valid driver’s license required.

• CV must be submitted in English.

• Must be able to provide availability for the earliest start date and desired salary.

🏝️ Benefits

• Company car.

• Cell phone, available for personal use.

• Laptop, available for personal use.

• Flexible working hours.

• Home office options.

• Comprehensive training and professional development opportunities.

• A supportive, international team environment.

• Engaging work that makes a meaningful impact on the field of medical technology.