Support Operator – EMEA

This is a fully remote position, open to applicants in Poland.

📋 Description

• Collaborate with esports tournament organizers to ensure proper configuration of content for GRID to collect and distribute official data.

• Monitor live esports data feeds to ensure accuracy, integrity, and seamless delivery to clients.

• Identify and address real-time data discrepancies, delays, or feed issues, escalating them when necessary.

• Communicate directly with clients via email, Slack, Discord, Telegram, and Teams.

• Resolve operational or data-related customer inquiries and issues, escalating to engineering when needed.

• Enhance the GRID product suite based on customer feedback and detected defects.

• Log and monitor data quality and process-related issues.

• Cultivate knowledge of esports titles and GRID products.

• Contribute to the knowledge base for GRID employees, partners, and customers.

• Support activities before, during, and after esports tournaments to ensure smooth operations and timely processing and distribution of data.

⛳️ Requirements

• A strong customer-first approach.

• An interest in competitive video games, including CS2, Valorant, Dota 2, and PUBG; familiarity with other games is a plus.

• Understanding of esports tournament structures, formats, and rules.

• Previous experience in customer-facing support roles.

• Proficiency with collaborative tools such as Slack, GSuite, Discord, and Teams.

• Some level of knowledge in computer science would be advantageous.

• Excellent proficiency in written and spoken English; additional languages are a plus.

• Availability to work shifts and weekends as needed.

• Ability to operate in the European timezone.

• Capability to work on a B2B contract.

• Willingness to work weekends if required.

🏝️ Benefits

• Flexible working conditions.

• Mental health support.

• Company and team-wide events.

• Opportunities for work travel, including travel insurance.

• Training and development budget.

• High-quality swag/merch.

• 28+ days of vacation allowance per year.

• Professional counseling for mental health covered by the business.

• Self-development budget.

• Career advancement opportunities.

• Support from teammates for professional growth.

• Remote work environment.

• Access to Berlin/Wroclaw offices and opportunities to meet colleagues in person.