Support Operations Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Execute responsibilities with appropriate oversight and guidance.

• Identify, analyze, and document requirements, encompassing business, functional, and non-functional aspects.

• Complete daily assigned work tasks efficiently.

• Investigate and resolve exception items in both internal and external programs.

• Address emails and manage Team Salesforce tickets.

• Generate and distribute reports and necessary files.

• Engage in projects as required.

• Keep abreast of industry trends and job-related best practices by reading relevant publications, articles, and blogs.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in customer support or financial operations is preferred.

• Solid knowledge and experience with Microsoft Office, Financial Operations, Salesforce, etc.

• Demonstrate proficiency in the following skills:

• Active listening.

• Analytical and critical thinking.

• Self-motivated and quick to learn.

• Attention to detail.

• Ability to collaborate effectively and work independently.

• Proficient written and verbal English communication skills.

• Time management skills, including work planning, prioritization, and organization.

• Sound judgment.

• Capability to manage multiple priorities and tasks simultaneously.

• Flexibility and adaptability.

• Commitment to maintaining confidentiality.

• Collaborate with other team members.

🏝️ Benefits

• Work Where You Thrive: Experience a hybrid work environment that promotes a healthy work-life balance while fostering connection and collaboration.

• Generous Time Off: Our leadership values the importance of taking time off when needed.

• Day One Health Benefits + Employer-Matched Retirement Savings: We understand that these are essential to you.

• More Than Just Core Values: Our values are integral to how we attract, train, and retain exceptional talent.

• Award-Winning Onboarding Program: We ensure you are set up for success from Day One, providing support throughout your first year.

• Real Career Growth Opportunities: We prefer to promote from within, with over 25% of our open positions filled by internal applicants on average.

• Mentorship Program: We foster a culture of champions and growth by pairing you with experienced leaders who can help you develop both personally and professionally.

• Insurity Podcasts: Discover insightful podcasts from our Learning & Development team about Insurity products, company innovations, and the overall business landscape.

• Continuous Learning Opportunities: Take charge of your development with access to LinkedIn Learning and Kaplan licenses.

• Employee Referral Bonus: After joining us, you can refer someone to work here and earn a referral bonus, which is the highest compliment you can give Insurity.