Support Engineering Manager – West2 CMS Team

This is a fully remote position, open to applicants in Japan.

📋 Description

• Supervise personnel within the Field Service Engineer and Service Tech teams

• Ensure the effective implementation, installation, repair, calibration, and support of customer hardware, software, network products, and systems

• Comprehend and fulfill customer requirements through the creation of services, efficient delivery processes, and continuous support

• Foster collaborations with other support organizations

• Propel profitable revenue growth while enhancing customer satisfaction

• Engage in customer/vendor credentialing processes to gain access to client sites

⛳️ Requirements

• Bachelor’s or Master’s Degree or equivalent, along with relevant experience

• Generally, a minimum of 1-2 years of experience in formally or informally leading teams, projects, and/or programs is required for entry to this level

• Must consent to and fulfill Agilent-approved customer/vendor credentialing standards

• Proof of identification may be necessary

• Certification verification may be required to perform the necessary work

• Must comply with customer health and safety standards

• Availability to travel 75% of the time

🏝️ Benefits

• Option to work remotely

• Equal opportunity employment

• Full-time weekly schedule