Support Engineer, Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and address incidents occurring in production environments.

• Assess and enhance system performance for optimal efficiency.

• Suggest and implement enhancements to both architecture and processes.

• Automate monitoring procedures and recovery from failures.

• Collaborate closely with engineering teams to advance system capabilities.

• Ensure the quality and reliability of releases within production settings.

• Generate reports and conduct large-scale operations.

⛳️ Requirements

• Proven experience in debugging and log analysis.

• Understanding of GCP or general cloud computing concepts.

• Fundamental knowledge of TypeScript and JavaScript.

• Proficient in SQL and relational databases, such as PostgreSQL and MySQL.

• Capability to document incidents and their resolutions clearly and concisely.

• Strong analytical skills with an emphasis on effective problem-solving.

• Excellent communication abilities to engage with both technical and non-technical stakeholders.

• Robust organizational and prioritization skills to handle multiple responsibilities.

• Proactive mindset and a keen interest in ongoing learning.

• Nice-to-haves: Experience with mobile platforms (iOS/Android); familiarity with CI/CD and process automation; experience in observability practices (monitoring, metrics, tracing, and logs).

🏝️ Benefits

• 100% remote — work from any location.

• Dynamic environment with opportunities to propose solutions and take initiative.

• Emphasis on autonomy, transparency, and teamwork.