Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main technical contact for client-related issues concerning the Sprinklr platform.

• Diagnose, troubleshoot, and resolve issues related to configuration, integration, and user access within Sprinklr.

• Support the setup of social listening dashboards, reporting widgets, and engagement workflows.

• Refer complicated technical defects to senior delivery teams or Sprinklr vendor support while ensuring clear communication with the client.

• Record recurring issues, develop knowledge-base articles, and aid in the ongoing enhancement of support processes.

• Perform regular system health checks and oversee API integration performance.

⛳️ Requirements

• 0 to 5 years of experience in IT support, SaaS administration, or technical customer service.

• Recent graduates must have valid Sprinklr certifications (e.g., Sprinklr Social, Sprinklr Service, or Core Platform).

• Strong grasp of social media platforms, digital marketing workflows, or customer service ticketing systems.

• Basic understanding of API integrations and web technologies.

• Exceptional problem-solving abilities and a customer-centric communication approach.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Access to cutting-edge tools and resources.

• Collaborative work environment with a focus on innovation.

• Competitive salary and performance-based incentives.