Support Engineer – AI-Driven

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Respond to client emails in a clear and professional manner in English, utilizing AI assistance with human oversight.

• Utilize Jira Service Management and Jira Software to document bugs, change requests, and technical inquiries.

• Cultivate contextual understanding of platform workflows, data movements, and business logic.

• Assess whether issues stem from user errors, configuration challenges, data discrepancies, or system defects.

• Perform basic corrective actions, such as data validation, configuration evaluations, and structured guidance.

• Forward well-documented tickets to the development team when necessary.

• Propose change requests based on recurring feedback from clients.

• Identify potential bugs, inconsistencies, and edge cases from client submissions.

• Leverage AI tools to enhance communication clarity, documentation standards, and issue analysis.

• Serve as a liaison between clients and the engineering team.

⛳️ Requirements

• Exceptional written English skills and adeptness in managing professional client communication.

• Willingness to work within the US time zone.

• Strong logical reasoning skills and the ability to comprehend complex workflows.

• Proficient in using Jira Service Management and Jira Software.

• Capability to differentiate between bugs, feature gaps, and configuration issues.

• Knowledge of SaaS platforms and established support processes.

• Proficient in using AI tools to boost productivity and clarity.

• A background in fintech, finance, or transaction/deal workflows is highly advantageous.

• Experience in SaaS technical support or client-facing technical roles is a significant plus.

🏝️ Benefits

• Fixed-term contract.

• Fully remote work opportunity in Argentina.

• Access to AI-assisted communication and workflow tools.