Support Consultant

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Addressing customer inquiries regarding the use of proprietary IT solutions for government entities

• Resolving technical and functional issues

• Serving as the primary point of contact for clients

• Responding to questions about the functionality of IT solutions

• Ensuring the technical operability of IT solutions

• Leveraging personal knowledge and expertise from Support Consultants and other departments

• Delivering high-quality resolutions to customer inquiries

• Proactively updating clients on the progress of solutions

• Maintaining customer relationships

• Contributing to the continued growth of Vicrea

⛳️ Requirements

• Experience in troubleshooting technical issues within a Windows environment

• Preferably, knowledge of databases

• HBO/WO level of thinking and working

• Proficient in the Dutch language

• Available for 32-40 hours per week

• Strong analytical skills

• Ability to prioritize effectively

• Proactive, results-oriented attitude

• Commitment to customer satisfaction

• Excellent listening skills

• Team player

• Eager to learn and ambitious

🏝️ Benefits

• A thirteenth month salary

• Attractive pension plan

• 27 vacation days

• A laptop (including accessories)

• A mobile phone

• A suitable workspace

• Young Professional program

• Talent Development program

• Opportunities for individual "coaching on the job"

• Game nights, social gatherings, and team outings

• Opportunities to further develop as a consultant by expanding knowledge and skills

• A pleasant informal working atmosphere