Support Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide support for both domain and application to all users of NEC’s Health Registry services.

• Serve as the primary point of contact for the implementation of Registries as a Service (RaaS) products.

• Take ownership of the customer/user service support experience for users of Registries.

• Execute essential system administration tasks for NEC Registry Services.

• Identify opportunities for Registry service enhancements through innovation, documentation, and educational resources.

• Manage assigned service requests until resolution, including investigation, analysis, troubleshooting, and collaboration with other teams.

• Oversee and accurately update the Incident Management system while ensuring compliance with service SLAs.

• Lead RaaS product implementation and coordinate with customers and internal stakeholders to guarantee successful launches.

• Accurately launch RaaS services according to customer specifications and within set deadlines.

• Perform critical system administration tasks essential for the provision of Registry products.

• Plan and execute service improvements to completion.

• Contribute to and take ownership of assigned tasks in the Registries Service Improvement Plan.

• Enhance Registry knowledge through sessions with colleagues or customers and document this knowledge for the learning resources hub.

• Keep current with relevant procedures and policies.

• Participate in user acceptance testing for registry applications and services.

⛳️ Requirements

• Exceptional communication skills.

• Outstanding customer service abilities.

• Highly self-motivated individual.

• Strong problem-solving and issue investigation skills.

• Keen attention to detail.

• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.

• Capability to work collaboratively as part of a team or independently.

• Ability to perform under pressure.

• Effective management and prioritization of workload.

• Willingness to work flexibly when necessary.

• Candidates must demonstrate an existing right to work and travel within the UK; documentary evidence is required.

• Successful completion of vetting and reference checks.

• UK Security Clearance is required.

🏝️ Benefits

• Private Medical Cover funded by NEC for Employees (with an option to add family members at an additional cost).

• 25 days of paid holiday with the option to buy or sell days.

• 4 x basic salary life assurance coverage funded by NEC (with the option to increase coverage at an additional cost).

• A Group Pension Plan featuring excellent employer contributions up to a maximum of 8.5%.

• A remarkable selection of flexible benefits tailored to suit individual needs.

• Access to an invaluable employee assistance program.

• Complimentary access to LinkedIn Learning with over 15,000 courses available.