
Support and Configuration Analyst
Posted 1 hour ago

Posted 1 hour ago
This is a fully remote position, open to applicants in Romania.
• Assist in upgrading the MultiCash application from version 4 to version 5 in client environments.
• Investigate and address technical incidents and tickets submitted by users.
• Conduct basic technical analyses of software and hardware to determine the root causes of issues.
• Engage with clients to:
• o comprehend technical requirements.
• o clarify compatibility constraints (such as operating system requirements like Windows versions).
• Ensure the application is installed, configured, and functioning correctly.
• Work collaboratively with internal teams to maintain project timelines.
• Document solutions and update the internal knowledge base as necessary.
• Prior experience in a technical support, IT support, or configuration role.
• Technical knowledge of software and hardware environments.
• Capability to perform basic technical analysis (not focused on business analysis).
• Excellent communication skills, with the ability to interact effectively with clients.
• A problem-solving attitude and adaptability.
• Understanding of operating systems, particularly related to compatibility issues with Windows.
• Experience with MultiCash or similar applications is advantageous.
• Possession of a Category B driving license is preferred.
• Complete access to a foreign language learning platform.
• Customized access to technology learning platforms.
• Specialized workshops and training programs to support your professional development.
• Medical subscription.
• Meal vouchers.
• Monthly budget for flexible benefits allocation.
• Access to 7 Card services.
• Wellbeing activities and social gatherings.
Codgo.X
Kenlo
Get handpicked remote jobs straight to your inbox weekly.