Support and Configuration Analyst

This is a fully remote position, open to applicants in Romania.

📋 Description

• Assist in upgrading the MultiCash application from version 4 to version 5 in client environments.

• Investigate and address technical incidents and tickets submitted by users.

• Conduct basic technical analyses of software and hardware to determine the root causes of issues.

• Engage with clients to:

• o comprehend technical requirements.

• o clarify compatibility constraints (such as operating system requirements like Windows versions).

• Ensure the application is installed, configured, and functioning correctly.

• Work collaboratively with internal teams to maintain project timelines.

• Document solutions and update the internal knowledge base as necessary.

⛳️ Requirements

• Prior experience in a technical support, IT support, or configuration role.

• Technical knowledge of software and hardware environments.

• Capability to perform basic technical analysis (not focused on business analysis).

• Excellent communication skills, with the ability to interact effectively with clients.

• A problem-solving attitude and adaptability.

• Understanding of operating systems, particularly related to compatibility issues with Windows.

• Experience with MultiCash or similar applications is advantageous.

• Possession of a Category B driving license is preferred.

🏝️ Benefits

• Complete access to a foreign language learning platform.

• Customized access to technology learning platforms.

• Specialized workshops and training programs to support your professional development.

• Medical subscription.

• Meal vouchers.

• Monthly budget for flexible benefits allocation.

• Access to 7 Card services.

• Wellbeing activities and social gatherings.