Analista de TI II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Monitor daily ticket queues and respond to requests according to SLA and priorities.

• Ensure that all requests are addressed within the SLA to prevent escalations.

• Serve as the initial security filter, verifying that tickets include all necessary information and that the manager's approval is correctly attached before proceeding with the release.

• Engage with requesters to rectify incorrectly submitted tickets or those lacking information, guiding users on the proper process.

• Address incidents by performing necessary analyses to resolve issues, participate in WarRoom sessions when required, and support first-level teams and other stakeholders.

• Participate in the onboarding process, ensuring that it proceeds as expected, addressing any failures, and contributing to the continuous improvement of the process.

• Monitor internal movement flows, ensuring that policies are applied, especially regarding the revocation of access for eligible cases.

• Prioritize the execution of terminations and guardrail processes, deactivating accounts, particularly in legacy systems, to ensure company security.

• Create and keep updated all Access Management documentation (standards, policies, processes, procedures, etc.).

• Execute audit controls and access recertification. Responsible for extracting reports, collecting IPEs, compiling access recertification reports, and governing the entire process.

• Occasionally develop small automations to assist in daily operations.

⛳️ Requirements

• Proven experience in Access Management and end-user support.

• Bachelor's degree in IT or related fields.

• Knowledge of governance frameworks (ITIL, COBIT, etc.).

• Experience in creating automations and scripts to streamline operational routines.

• Familiarity with the use of Artificial Intelligence to support work routines.

🏝️ Benefits

• + Meal and/or food allowance

• + Health and dental insurance

• + Transportation allowance

• + Extended maternity and paternity leave

• + Childcare assistance

• + Health care: partnership with Wellhub and Zenklub

• + Education incentives

• + Discounts on airline tickets

• + Partnership with health insurance for pets

• + Access to Arco educational materials for employees' children

• + Partnerships for MBA and Postgraduate programs