Support Analyst – CHAT

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Exceptional verbal and written communication abilities, demonstrating clarity and objectivity.

• Demonstrated empathy and active listening skills.

• Creative mindset and initiative to devise solutions and manage various situations.

• A dynamic, proactive, and collaborative individual.

• A strong desire to learn about new technologies, tools, and processes.

• Proficient analytical skills and adaptability to explore scenarios and resolve issues.

• Capability to make informed decisions based on data and information.

• Strong organizational skills and attention to detail.

• Proficient in Excel.

• Background in customer service and support software and platforms.

• Experience in providing customer service and support via chat, particularly in technology or software sectors.

• Familiarity with or experience in the real estate market and its processes is a bonus.

• Residing in Fortaleza, São Paulo, Curitiba, or Porto Alegre is advantageous.

⛳️ Requirements

• Exceptional verbal and written communication abilities, demonstrating clarity and objectivity.

• Demonstrated empathy and active listening skills.

• Creative mindset and initiative to devise solutions and manage various situations.

• A dynamic, proactive, and collaborative individual.

• A strong desire to learn about new technologies, tools, and processes.

• Proficient analytical skills and adaptability to explore scenarios and resolve issues.

• Capability to make informed decisions based on data and information.

• Strong organizational skills and attention to detail.

• Proficient in Excel.

• Background in customer service and support software and platforms.

• Experience in providing customer service and support via chat, particularly in technology or software sectors.

• Familiarity with or experience in the real estate market and its processes is a bonus.

• Residing in Fortaleza, São Paulo, Curitiba, or Porto Alegre is advantageous.

🏝️ Benefits

• 100% remote work, offering enhanced flexibility and quality of life.

• Food allowance provided through iFood Card.

• SulAmérica health insurance coverage.

• Dental insurance included.

• Access to platforms like Moodar, TotalPass, and Wellhub for health, wellness, and quality of life.

• Feedz, an employee engagement and experience platform.

• A home office allowance.

• A day off for birthdays.

• Annual bonus plan based on criteria set by the company.