Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance to client foundations.

• Help users maximize their use of Conveniar solutions.

• Troubleshoot issues and identify enhancements that add value.

• Provide support to clients via all available support channels.

• Maintain a consistent, high-quality customer support experience.

• Manage crises and resolve conflicts effectively.

• Collaborate with internal teams when necessary.

• Conduct calls and remote sessions for diagnosing and resolving issues.

• Address support tickets and respond to inquiries regarding platform functionality.

⛳️ Requirements

• Bachelor's degree in Technology, Business Administration, or a related discipline.

• Strong communication skills, empathy, and a consultative approach.

• Ability to remain composed and resilient in critical situations.

• Excellent organizational skills to handle a high volume of concurrent requests.

• Capability to work collaboratively within a team and contribute to collective goals.

• Outstanding written and verbal communication abilities.

• Genuine passion for listening to, understanding, and assisting customers in overcoming challenges.

• Experience with Jira is advantageous.

• Knowledge of databases is a plus.

• Professional background in working with support foundations is beneficial.

🏝️ Benefits

• Life insurance.

• Health allowance.

• Home office allowance.

• Meal and food allowance.

• Flexible working hours.

• Education and language-learning allowance.

• Access to a psychological support platform.

• Opportunities for online learning and professional development.

• Quality-of-life program focused on workplace exercise and ergonomics.

• A collaborative, engaging, and enjoyable work environment.

• Additional compensation based on tenure.

• Opportunities for personal and professional growth.