Supply Supervisor

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Take full ownership of the courier and freight registration and verification process in Ecuador, ensuring accountability for the aha-moment conversion rate.

• Collaborate with the product team to develop the WatchDocs registration platform flow and determine specific form configurations for the country.

• Track funnel metrics, identify anomalies, and perform drop-off research through surveys, courier calls, and local field tests.

• Plan and implement WatchDocs data migrations from the old platforms to the new ones in Ecuador, while monitoring registration and conversion impact.

• Manage KYC, identity verification, and document requirements for the Courier and Freight sectors in Ecuador.

• Lead compliance platform features development with engineering teams and oversee central compliance dashboards.

• Act as the representative for Delivery Hub in cross-vertical compliance discussions, balancing regulatory risks with funnel performance using data insights.

• Prepare Ecuador for regulatory changes, including labor and platform reforms, and assist with launches in highly regulated markets.

• Execute supply funnel optimization projects and measure their impact on conversion, GMV, and Net Revenue through analytics.

• Oversee onboarding and compliance processes during quarterly and annual planning, maintaining single-source dashboards and decision-oriented materials for senior management.

• Assist in launching the fleet project in Ecuador.

⛳️ Requirements

• A minimum of 4 years of experience in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador.

• Practical experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is highly beneficial.

• Proficient in SQL (BigQuery) for autonomous data extraction and validation.

• Experience in creating BI dashboards (Tableau or similar).

• Expertise in project management tools such as Jira and Confluence.

• Thorough understanding of KYC/identity verification processes and essential marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).

• Familiarity with local document and verification requirements in Ecuador.

• Capacity to convert complex legal and regulatory requirements in Ecuador into clear product specifications while assessing business impact.

• Bilingual in Spanish and English.

• Proficiency in Portuguese is an advantage.

• Excellent communication skills for collaborating with local teams throughout Ecuador.

• Ability to confidently challenge stakeholders using data when proposed requirements jeopardize conversion rates.

• Demonstrated end-to-end ownership, practical problem-solving abilities, high execution discipline, and a strategic long-term vision.

🏝️ Benefits

• Join us in challenging injustice by creating equitable opportunities for millions of individuals across 47 countries.

• Work with teams globally and gain international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports events, and social impact initiatives.

• Collaborate with individuals who take initiative, communicate openly, and strive for personal growth.

• Final benefits may vary based on location.