Supply Chain & Operations Manager

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Develop and sustain SKU-level forecasts and replenishment strategies utilizing sales history, subscriptions, promotions, growth, and seasonality.

• Consider usable inventory, quality holds, raw-material specifications, open orders, testing durations, production lead times, minimum order quantities, and safety stock.

• Proactively identify potential stockout risks, suggest corrective actions, and balance product availability with working capital and excess inventory.

• Generate purchase orders and monitor quantities, delivery commitments, receipts, remaining balances, and any invoice discrepancies.

• Act as the operational liaison for the brand with associated manufacturing teams, external manufacturers, and packaging suppliers.

• Secure commitments regarding production, quality releases, pricing, quantities, and delivery timelines; follow up and escalate any risks as needed.

• Manage production priorities, product launches, reformulations, and transitions alongside internal teams.

• Keep records of confirmed commitments, outstanding issues, responsible parties, and subsequent actions required.

• Source and evaluate domestic and international packaging suppliers, including those in Asia, based on total landed cost, quality, lead times, and minimum order requirements.

• Collaborate with designers, printers, suppliers, and manufacturers to ensure timely completion of artwork and packaging.

• Maintain approved specifications, artwork revisions, proofs, and production files; confirm the correct materials are utilized.

• Assess realized savings post-freight, storage, inventory, and service tradeoffs.

• Oversee operational follow-through for brand-side quality and compliance, including documented product release, holds, and disposition decisions.

• Implement dietary supplement cGMP, including 21 CFR Part 111, to supplier documentation, product specifications, and outsourced manufacturing responsibilities.

• Coordinate testing, document reviews, label compliance assessments, and final artwork approval.

• Ensure lot traceability, maintain complaint records, and prepare for recalls; manage investigations, corrective actions, and customer-facing recall execution.

• Guarantee that manufacturers and warehouses act on the correct product status and escalate issues that require specialist review.

• Collaborate with warehouse and logistics teams to coordinate receiving, inventory precision, fulfillment, and exceptions.

• Reconcile purchase orders, shipping records, warehouse receipts, and invoices.

• Analyze parcel, freight, fulfillment, and packaging expenses; assess carrier options and service selections.

• Create spreadsheets, dashboards, and SOPs that illustrate stock coverage, at-risk SKUs, purchasing requirements, order statuses, and savings.

• Report directly to the CEO while collaborating closely with the COO.

⛳️ Requirements

• Minimum of 4 years of practical experience in supply chain management, purchasing, inventory planning, or production planning for physical consumer goods.

• Hands-on experience coordinating with contract manufacturers, suppliers, and warehouse or third-party logistics (3PL) operations.

• Proficiency in building and managing forecasts, replenishment plans, and operational reports in Excel or Google Sheets using formulas, lookups, and pivot tables.

• Experience in tracking purchase orders throughout production, receipt, and invoice reconciliation, ensuring thorough follow-through on discrepancies.

• Knowledge of dietary supplement cGMP as per 21 CFR Part 111 and understanding a brand's responsibilities when outsourcing manufacturing, including documentation, label reviews, product holds, and recall readiness.

• Strong judgment in quality-related decisions, documentation, escalation, and when to seek qualified technical or regulatory expertise.

• Professional fluency in spoken and written English for effective communication with U.S. suppliers and a globally distributed team.

• Residing in Colombia, Mexico, or Argentina and available Monday to Friday, from 9:00 a.m. to 5:00 p.m. U.S. Eastern Time, including U.S. daylight-saving adjustments, with some flexibility.

• Willingness to learn inventory, ERP, warehouse, and accounting systems; must be organized, proactive, and accountable for outcomes.

• Experience within the supplement industry is highly preferred.

• Previous experience with regulated products is not mandatory.

• Familiarity with U.S. consumer brands, direct-to-consumer operations, and international packaging sourcing is an advantage.

🏝️ Benefits

• Fully remote work opportunity with a globally distributed team.

• Paid time off and holidays provided.

• Direct access to leadership with the opportunity to take ownership of significant operational improvements.

• Eligibility for benefits, including health and dental coverage, varies by location and hiring arrangement and will be confirmed during the hiring process.