Supervisor, Training and Development

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Develop, create, and facilitate training manuals, learning modules, and educational materials for both new and current employees.

• Ensure that necessary resources are accompanied by suitable documentation and are effectively utilized by staff, including tools like RxVector, Lighthouse, NaviClaim, Compass, phone technology, and others as identified.

• Regularly report on quality metrics and monitor the performance of trainees for up to one year following their training.

• Enhance the success rate of new operations employees.

• Assist in establishing mentorship programs and conduct peer-to-peer quality reviews and audits.

• Deliver training using a diverse array of instructional techniques.

• Evaluate and survey trainees and the overall team regarding knowledge retention, gaps, and areas for improvement.

• Integrate feedback into the training program and contribute to the trainer’s professional development.

• Manage documentation and verification of training requirements and completion statuses.

• Ensure that training programs comply with accreditation standards, pharmacy policies and procedures, as well as Federal and State regulations.

• Maintain up-to-date and clear resources accessible to staff.

• Collaborate with operations teams, quality teams, supervisors, pharmacy leadership, and other departments or entities.

• Perform additional duties as assigned.

⛳️ Requirements

• An Associate's or Bachelor's degree is required.

• Proven experience in hands-on training, course development and delivery, adult learning principles, and evaluation methodologies.

• A minimum of 2 years of experience within Lumicera operations, or previous experience as a successful customer care specialist or in another quality-focused role is preferred.

• Proficient understanding of the MS Office Suite and virtual meeting platforms is preferred.

• Engage in, adhere to, and support the objectives of the compliance program.

• Ability to consistently interact cooperatively and respectfully with colleagues.

• Remote work is available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Flexibility to meet the needs of a department with multiple locations; travel to other Lumicera/Navitus locations may be required.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance benefits.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for professional memberships.

• Referral Bonus Program offering up to $750!

• STAR Bonus percentage (At Risk Maximum): 10.00%.