Supervisor Support – CTSS

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of an administrative team, including the management of key performance indicators (KPI) and providing guidance and coaching.

• Serve as the main point of contact for team members while actively mentoring and developing the team to achieve and surpass performance objectives.

• Skillfully utilize the appropriate BCD Travel tools and systems to fulfill requests efficiently.

• Conduct quality management activities, including error management.

• Respond to and resolve customer inquiries in a timely manner.

• Daily monitor global distribution systems (GDS) queues to ensure quality control in alignment with client policies.

• Communicate with customers in accordance with service level agreements (SLA).

• Identify opportunities to assess operational administrative processes and the customer relationship, offering suggestions for enhancement.

⛳️ Requirements

• Comprehensive understanding of the travel industry, including its policies, procedures, and processes.

• Expertise in GDS Sabre and GDS Amadeus.

• Exceptional verbal and written communication skills in English.

• Proven track record of providing outstanding customer service and resolving problems effectively.

• Proficiency in Microsoft Office applications.

• Demonstrated ability to manage multiple priorities concurrently.

🏝️ Benefits

• Flexible working hours with options for remote work or telecommuting.

• Opportunities for skill development and career advancement.

• Generous vacation allowances to help you relax and recharge.

• A compensation package that reflects fairness, including resources for mental, physical, and financial wellbeing.

• Exclusive travel industry perks and discounts.

• A welcoming work environment that celebrates diversity.