Supervisor, Strategic/Channel Inside Sales

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Supervise and mentor a high-achieving team of Account Executives targeting strategic channels and key accounts.

• Lead a specialized, impactful team while staying involved in daily operations.

• Ensure alignment of the team with departmental, functional, and organizational goals and guiding principles.

• Identify optimal strategies to meet and surpass objectives across various industries, complex customers, and intricate workflows.

• Assign responsibilities based on individual strengths, company policies, and best practices.

• Customize coaching techniques and evaluation criteria for each team member.

• Manage daily operations, including productivity, quality, customer satisfaction, attendance, and call performance.

• Keep the team updated on product developments, process changes, customer insights, and organizational news.

• Prepare performance evaluations and ensure timely completion with team members.

• Collaborate with Outside Sales Channel Managers and Strategic Account Managers to foster customer growth, revenue increase, and market share expansion.

• Provide insights to Inside Sales leadership and implement initiatives that shape channel, strategic customer, and departmental direction.

• Assess and refine Inside Sales policies, procedures, and systems to enhance performance.

• Engage in decision-making that influences departmental direction.

• Carry out additional duties as assigned while adhering to company policies and standards.

⛳️ Requirements

• Bachelor's Degree or equivalent experience required.

• 4–6 years of experience as an account manager, leading or supervising sales teams, or in a related field.

• Willingness and capability to travel multiple times annually.

• Proven track record in leading high-performing teams with strong engagement, morale, and retention.

• Proficient in establishing effective processes and procedures.

• Exceptional skills in people leadership and resource management.

• High emotional intelligence, particularly in high-pressure or emotionally charged situations.

• Strong business acumen with an understanding of how decisions affect profitability and growth.

• Excellent analytical and problem-solving skills.

• Outstanding organizational and time-management skills in a fast-paced environment.

• Strong verbal and written communication skills with adaptability and active listening abilities.

• Exemplary attendance, punctuality, and dependability.

• Ability to work standard hours from 8:00 AM to 5:00 PM PST.

• Capability to sit for extended periods, work on a computer, and participate in virtual and in-person meetings.

• Ability to perform close visual computer work for extended durations.

• Capacity to occasionally lift or move 10–15 pounds.

🏝️ Benefits

• Annual discretionary bonus up to 10% of base salary.

• Paid time off accrued bi-weekly based on hours worked, starting at up to 112 hours per year.

• 8 paid holidays.

• 1 paid family day off.

• Comprehensive medical, dental, and vision benefits.

• 401k plan with $1-for-$1 matching up to 4% of earnings, matched and vested at every pay cycle.

• Life insurance.

• Short/long-term disability coverage.

• Paid maternity/paternity leave.

• Pet insurance.