Inside Sales Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Promote and upsell Pest Management Services and Products to potential and existing residential customers.

• Implement the sales process designed by the company in a professional, ethical, and profitable manner.

• Achieve or surpass established sales goals and key performance indicators.

• Conduct daily outbound sales calls.

• Convert incoming customer calls into the Year Round Protection Plan.

• Follow up on Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.

• Re-engage single-purchase customers to transition them into the Year Round Protection Plan.

• Execute residential marketing campaigns targeting both new and existing customers.

• Maintain the required call volume and contact rates.

• Provide support for incoming call volumes as necessary.

• Ensure customer-centered service while working collaboratively with sales, customer service, field operations, IT, training, quality, and leadership teams.

⛳️ Requirements

• A minimum of 1 year of successful experience in a rapidly expanding professional sales organization.

• At least 1 year of experience in a call center environment.

• Proven track record of achieving sales results and meeting objectives.

• Exceptional verbal and written communication abilities.

• Experience in effective collaboration with both internal and external stakeholders.

• Demonstrated success in a dynamic, fast-paced setting.

• High school diploma or GED is required.

• No specific licenses or certifications are necessary.

• Capability to meet call volume standards of 15–20 calls per hour and 5–9 contacts per hour.

• Ability to maintain a closing rate of 35% or higher.

• Proficiency in converting 60% or more of incoming customer calls into the Year Round Protection Plan.

• Ability to achieve or exceed a 75% average call quality score.

• Capacity to sit for extended periods while using computers and phones.

• Ability to lift, carry, push, or pull up to 10 pounds occasionally.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees, with no waiting period.

• Opportunities for both professional and personal development.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits available for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance options.

• 401(k) retirement plan featuring company-matching contributions.

• Vacation and sick days provided.

• Company-paid holidays and floating holidays.

• Performance incentives may be available.

• Focus on health, safety, and flexibility.