Senior Manager, Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for retention and growth across a substantial, multi-market portfolio of single-location accounts without in-person support.

• Develop and implement market-specific communication and engagement strategies tailored to warehouse markets.

• Categorize the portfolio to focus on accounts and moments that offer the highest return on investment.

• Create and carry out proactive selling initiatives, including category expansion, cross-selling, and adoption campaigns.

• Identify recurring market-level needs, objections, and competitive signals to relay to Market Operations and Marketing teams.

• Collaborate with Marketing Communications on ongoing and campaign-driven email, in-app, and SMS outreach.

• Work alongside Market Operations and in-field Market Managers on account management and escalations.

• Establish the operational cadence, tools, and reporting systems for the function.

• Represent the account segment in cross-functional planning discussions related to pricing, category strategy, and product/app roadmaps.

• Report directly to the Chief Revenue Officer during the establishment phase of the function.

⛳️ Requirements

• Over 7 years of experience in leading account management, customer success, or inside sales for a large, distributed account base.

• Relevant experience in sectors such as distribution, foodservice, CPG, or subscription/tech-enabled services.

• Proven ability to create segmentation frameworks for thousands of accounts.

• Capability to function both as an individual contributor and a builder, with the potential to develop the function into a managed team.

• Excellent written and remote communication skills.

• Experience in cross-functional collaboration with marketing and field/operations teams.

• A consultative and trusted-advisor mindset with sound judgment regarding account health and profitability.

• Proficiency in CRM tools like HubSpot or similar platforms.

• Familiarity with dashboards and data tools such as Looker or similar applications.

• Preferred: experience in coffee, beverage, or independent/small-business retail distribution.

• Preferred: experience in establishing a new function or team from the ground up.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive healthcare benefits.

• Potential for equity participation.

• Dynamic work environment with opportunities for growth.

• Full benefits details available upon request.