Inside Sales Professional, Level 1

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Promote and upsell Pest Management Services and Products to both potential and existing residential customers.

• Implement the sales process established by the company in a professional, profitable, and ethical manner.

• Achieve or surpass baseline sales goals and KPIs while ensuring a customer-centric approach.

• Manage incoming sales calls on a daily basis.

• Maintain a closing rate of 60% or higher and convert incoming inquiries into Year Round Protection Plans.

• Follow the Inside Sales 6 Step Sales Approach.

• Ensure follow-up on proposed and sold orders within a 24-hour timeframe.

• Re-engage single-purchase customers to transition them into Year Round Protection Plans.

• Implement residential campaigns targeting new and existing clients.

• Conduct outbound and SMS campaigns as necessary.

• Handle 12–15 calls per hour.

• Achieve or exceed a monthly call quality score of over 75%.

• Engage with prospective clients via telephone, email, and web chat to convey the company's value proposition and service offerings.

• Relay customer information and needs to sales partners for effective inspections.

• Utilize Google Apps, CCM Scheduling, and SalesExec.

• Accurately document call and email activities in tasks and adhere to deadlines.

• Monitor and report monthly commissions following the designated process.

• Organize call and email activities to maximize time spent with customers.

• Archive and manage important email communications and documents.

⛳️ Requirements

• 1–3 years of successful experience in a rapidly growing professional sales environment.

• 1–3 years of experience in a call center setting.

• Demonstrated track record of generating sales results and meeting objectives.

• Excellent verbal and written communication abilities.

• Experience working collaboratively with both internal and external stakeholders.

• Proven success in a fast-paced and dynamic work environment.

• Strong skills in communication, collaboration, and problem-solving.

• Keen attention to detail and a willingness to learn.

• Self-driven with the capability to work independently.

• Outstanding organizational and time management skills.

• No licenses or certifications are required for this role.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees with no waiting period.

• Opportunities for professional and personal growth.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits available for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation and sick days.

• Company-paid holidays and floating holidays.

• Prioritization of health, safety, and flexibility.

• Performance incentives available for many positions.